Shipping policy

Plan Brave ships to customers across the UAE, the wider GCC, and Europe. Because we work with curated suppliers across multiple regions, shipping times and costs vary by product and destination. This page sets out what you can expect.

WHERE WE SHIP

— United Arab Emirates (primary market)
— GCC countries: Saudi Arabia, Bahrain, Oman, Qatar, Kuwait
— European Union countries
— United Kingdom

If your country is not listed at checkout, we may not currently ship there. Contact us at support@planbrave.ae and we will look into options.

PROCESSING TIME

Orders are typically processed within 1-3 business days of being placed. During peak periods (holidays, sales, new launches), processing may take up to 5 business days.

You will receive an order confirmation email immediately and a shipping confirmation with tracking once your order is dispatched.

ESTIMATED SHIPPING TIMES

Because we work with multiple suppliers across different regions, shipping times vary by product origin. The estimated delivery time for each product is displayed on the product page and at checkout.

General guidelines:

UAE deliveries:
— Products from US/EU suppliers: 5-10 business days
— Products from regional suppliers: 2-5 business days
— Skincare (Selfnamed, made-to-order): 7-14 business days

European deliveries:
— Products from US/EU suppliers: 3-7 business days
— Skincare (Selfnamed, made-to-order): 5-10 business days

GCC deliveries:
— Products from US/EU suppliers: 7-14 business days
— Skincare: 10-18 business days

All times are estimates and exclude customs clearance delays.

SHIPPING COSTS

Shipping is calculated at checkout based on your destination, the supplier of the products in your order, and the weight of the order.

Free shipping thresholds may apply on selected categories or during promotional periods. These are displayed clearly at checkout.

MULTIPLE-SUPPLIER ORDERS

If your order contains products from different suppliers, items may ship separately and arrive at different times. You will receive tracking for each shipment.

CUSTOMS, DUTIES, AND IMPORT TAXES

For deliveries within the UAE, prices include 5% VAT and there are no additional charges.

For international deliveries (outside the UAE):

— Customs duties, import taxes, and clearance fees may apply
— These charges are determined by your country's customs authority and are not included in our prices
— These charges are your responsibility
— Plan Brave has no control over customs processing times or fees
— Refusal to pay customs charges or accept delivery may result in the order being returned or destroyed, in which case refunds are at our discretion

TRACKING YOUR ORDER

Once your order ships, you will receive an email with tracking information. You can also check order status by logging into your account or contacting us at support@planbrave.ae.

DELAYED OR LOST SHIPMENTS

If your order has not arrived within the estimated time:

— Allow an additional 5 business days, as courier delays are common
— Check with your local post office or courier, as packages are sometimes held without notification
— If still missing, contact us at support@planbrave.ae with your order number

For orders confirmed as lost in transit (not customer fault), we will arrange a replacement or refund.

INCORRECT ADDRESSES

Please double-check your shipping address at checkout. If you provide an incorrect address:

— Contact us immediately at support@planbrave.ae — we may be able to correct it before dispatch
— Once an order has shipped, address corrections may not be possible
— Packages returned to sender due to incorrect addresses may incur additional shipping fees for redelivery

CONTACT

For shipping questions:
Email: support@planbrave.ae
Response time: Within 2 business days