Refund policy

At Plan Brave, we want you to be genuinely happy with every order. Because we work with curated suppliers across multiple countries, our returns process is designed to be fair while reflecting the realities of cross-border fulfilment.

ELIGIBILITY FOR RETURNS

You may return most items within 14 days of delivery, provided that:

— The item is unused, unworn, and in its original condition
— The item is in its original packaging with all tags attached
— You have proof of purchase (order number or confirmation email)

We cannot accept returns on:

— Skincare and beauty products once opened or used, for hygiene reasons
— Intimate apparel and swimwear once removed from sealed packaging
— Items marked as "Final Sale" at the time of purchase
— Personalised, customised, or made-to-order items
— Items damaged by misuse, improper care, or normal wear

HOW TO INITIATE A RETURN

1. Email us at info@planbrave.ae within 14 days of receiving your order. Include your order number and the reason for return.
2. We will respond within 2 business days with return authorization and the correct return address (this varies by supplier and product origin).
3. Ship the item back using a trackable service. Retain your tracking number.
4. Once we receive and inspect the item, we will process your refund.

RETURN SHIPPING COSTS

— If the item is faulty, damaged, or incorrect: we cover return shipping costs.
— If you are returning for any other reason (change of mind, sizing, preference): you cover return shipping costs.

We strongly recommend using a tracked shipping method, as Plan Brave cannot be held responsible for returns lost in transit.

REFUNDS

Once your return is received and inspected, we will notify you of the refund decision. Approved refunds are processed within 5-10 business days to your original payment method. Depending on your bank or payment provider, it may take an additional 3-7 days for the refund to appear in your account.

Original shipping fees are non-refundable except in cases of faulty or incorrect items.

EXCHANGES

We do not offer direct exchanges due to the complexity of multi-supplier fulfilment. To exchange an item, please return the original and place a new order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@planbrave.ae with:

— Your order number
— Clear photographs of the damage or defect
— A brief description of the issue

We will arrange a replacement or full refund (including shipping costs) at no cost to you.

LATE OR MISSING REFUNDS

If you have not received an expected refund:

1. Check your bank account again
2. Contact your credit card provider — processing can take additional time
3. Contact your bank — there may be a delay before the refund posts
4. If you have completed the above and still have no refund, email us at support@planbrave.ae

CONTACT

For any questions about returns or refunds:
Email: info@planbrave.ae
Response time: Within 2 business days